Your order will ship via Canada Post, unless otherwise stated. Please allow 2-4 business days after your order has been shipped for it to arrive. We will send tracking information for your order.
$25 flat rate
Custom Creations by Nicole ships via Canada Post. In the rare case your package is noted as delivered with Canada Post (or other courier utilized), but you did not receive it, please contact Canada Post (or other courier) directly. If you still have issues, please let us know and we will do our best to help remedy the situation, on your behalf.
Unfortunately, if your package is lost, stolen, or misplaced, we are unable to offer you a refund.
In the rare case your package arrives damaged, please contact us within 7 days of delivery. We will need photos documenting the outside packaging, inside packaging, and damage to the order. All our packages are shipped insured and we will do our absolute best to correct the situation on a case by case basis.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Refunds & Exchanges
We proudly stand behind the quality of our products and services and want our customers to be happy. We handle all concerns on a case-by-case basis, and place customer satisfaction at the center of our policy decisions.
Given the nature of our business - unique handmade wooden pieces, we are unable to refund any products made by Urban Playground Designs. If an item is faulty or damaged due to a manufacturing issue, a replacement will be offered, or a discount code provided for a future order. Please notify Custom Creations by Nicole via email at: firstname.lastname@example.org within 3 days of delivery.
PLEASE NOTE: All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.
Turnaround & Cancellations
Turnaround time is currently 6-8 weeks. Rush orders required before the current turnaround are available for an additional charge. For rush order prices, please refer to the "ADD ON: Rush Order" listing in our shop. Once an order is finalized, Custom Creations by Nicole starts working on your piece(s). Custom Creations by Nicole will email you a sample for final approval before we start cutting, and once finalized we cannot process cancellations.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the blog, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities, such as processing an order.
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Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.